The MaxxCAT (™)
Standard Support and Warranty
Every MaxxCAT search appliance and dbWARE database appliance includes a year of email support and software updates. For the first year, your appliance also includes a full hardware warranty
Extended Support
Keep your MaxxCAT or dbWARE apliance up to date and the experts at hand with additional year(s) of email support and software updates.
Extended Hardware Warranty
Should the hardware fail after the first year, our extended hardware warranty means new parts are on the way.
Additional Support Options
Premium Warranty
No time to wait for new parts? The Premium Warranty program offers Instant Replacement. That means we have an appliance ready to ship to you. In most cases, you can have another appliance up and running the next day. If you've backed up your settings, we'll even restore them for you. Plug the appliance in and get your search back immediately.
 Extended Support |
Extended Hardware |
Premium Warranty |
||
|---|---|---|---|---|
| Cost | 18% of Purchase Price Annually | 18% of Purchase Price Annually | 1yr After Purchase 35% of Purchase Price Annually | |
| Duration | Renewable | Renewable | Three Year Term | |
| Effective Date | 1yr After Purchase | 1yr After Purchase | Purchase Date | |
| Purchase Window* | First Year* | First Year* | With Appliance* | |
| E-mail Support | ✓ | ✓ | ✓ | |
| Phone Support | OPT | OPT | OPT | |
| Support Portal | ✓ | ✓ | ✓ | |
| Software Updates | ✓ | ✓ | ✓ | |
| Hardware Failure Diagnosis | ✓ | ✓ | ✓ | |
| Replacement Parts | − | − | ✓ | |
| Replacement 1 business day | − | − | ✓ | |
| Restore Settings | − | − | ✓ | |
Advanced Options |
Additional Support Plans |
Integration Services Group (ISG) |
Onsite Integration Services Group |
| Price |
$165/hour |
$225/hour plus travel expenses |
✓ = Included, OPT = Optional, − = Not Applicable
* Extended support and Extended hardware can be purchased anytime
during the first year of ownership. Instant Replacement must be purchased with the appliance.
