EX-Series Enterprise Search Appliance

The MaxxCAT (™)


Standard Support and Warranty

Every MaxxCAT search appliance and dbWARE database appliance includes a year of email support and software updates. For the first year, your appliance also includes a full hardware warranty

Extended Support

Keep your MaxxCAT or dbWARE apliance up to date and the experts at hand with additional year(s) of email support and software updates.

Extended Hardware Warranty

Should the hardware fail after the first year, our extended hardware warranty means new parts are on the way.

Additional Support Options

  • Phone Support - all the benefits of email support, a phone call away
  • Integration Services Group - have our team do all the setup for you, or customize the appliance to your needs
  • Onsite Integration Services Group - bring the experts into your offices

Premium Warranty

No time to wait for new parts? The Premium Warranty program offers Instant Replacement. That means we have an appliance ready to ship to you. In most cases, you can have another appliance up and running the next day. If you've backed up your settings, we'll even restore them for you. Plug the appliance in and get your search back immediately.

Extended Support

Extended Hardware

Premium Warranty

Cost 18% of Purchase Price Annually 18% of Purchase Price Annually 1yr After Purchase 35% of Purchase Price Annually
Duration Renewable Renewable Three Year Term
Effective Date 1yr After Purchase 1yr After Purchase Purchase Date
Purchase Window* First Year* First Year* With Appliance*
E-mail Support
Phone Support OPT OPT OPT
Support Portal
Software Updates
Hardware Failure Diagnosis
Replacement Parts
Replacement 1 business day
Restore Settings
Additional Support Plans

Integration Services Group (ISG)

Onsite Integration Services Group



$225/hour plus travel expenses

✓ = Included, OPT = Optional, − = Not Applicable
* Extended support and Extended hardware can be purchased anytime during the first year of ownership. Instant Replacement must be purchased with the appliance.